#DROPBOX CUSTOMER SERVICE HOW TO#
#DROPBOX CUSTOMER SERVICE TRIAL#

You should receive a call within an hour.

Enter a phone number that can be dialed directly.

However, they were not having any success with these techniques. As previously noted, Dropbox’s biggest problem upon launch was that they were trying to apply traditional marketing techniques to their business.

Click Admin console in the left sidebar. Four steps of the Customer Development model at Dropbox. Customer service team of Dropbox offers the following support channels: email, live chat, call center, social media support, forum support and self-service support.

#DROPBOX CUSTOMER SERVICE TRIAL#

Phone support isn't available for business trial accounts. Get help signing in to Dropbox Confirm youre using the correct email Enter your work email or sign in with SSO, if youre a business customer Try resetting. Phone support is only available to team admins with Dropbox business and Enterprise teams accounts, during local business hours. If your language isn’t listed at /support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. Sign in and visit /support to see your language options. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish.

#DROPBOX CUSTOMER SERVICE HOW TO#

How to receive support in your preferred languageĪll Dropbox customers have access to support in English. Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week.Were integrated with Google Drive, Dropbox, Box, OneDrive and Evernote for. They weren't in the recycling bin or anything so. Your customers will never know the difference. This morning however while I was on my laptop, I noticed almost all my files on there were removed. I thought perhaps the app was updated and it was just re-indexing. Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday). Over the weekend and Monday I noticed that on my desktop, the Dropbox Tray was really busy syncing files that were never changed.Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.

Dropbox customer service